Over the past months, a set of thoughtful questions has come up again and again—through support tickets, community discussions, and partner conversations. They often sound like this:

• Why does my account feel “connected” across different ATOTO services?
• Is SSHub an ATOTO app, or is it operated by someone else?
• If SwiftStone supports multiple brands, does that mean my data is shared?
• If something goes wrong—hardware, app, or cloud—who should I contact?

SwiftStone (often abbreviated as SS) also asked us to clarify our relationship in a way that feels natural for customers and clear for industry partners. This article provides a simple, practical explanation focused on service quality, privacy, security, accountability, and support.

ATOTO and SwiftStone: Independent Companies, Strategic Cooperation

The headline is simple: ATOTO and SwiftStone are independent companies.

We work together through a strategic partnership built on clear contracts, defined responsibilities, and aligned long-term goals.

ATOTO Responsibilities

• Product definition and hardware engineering
• Manufacturing quality control and delivery standards
• In-vehicle experience (display, audio, thermal, mechanical durability, connectivity stability)
• Packaging, documentation, sales channels, and warranty policies
• Customer support delivered through ATOTO channels

SwiftStone (SS) Responsibilities

• Account identity, authentication, and access control systems
• Mobile platforms and companion app infrastructure (including SSHub where applicable)
• Cloud service reliability, monitoring, and incident response
• Security engineering, privacy controls, and compliance operations

ATOTO is one of SwiftStone’s largest customers and a long-term strategic partner. SwiftStone operates independently and supports multiple brands, which helps maintain ecosystem trust and operational neutrality.

Why Your ATOTO Account Experience Feels “Connected”

ATOTO customers may interact with multiple digital touchpoints, including shopping, documentation, warranty registration, support, and certain connected services.

To reduce repeated logins and fragmented records, we use a unified account foundation that enables:

• Smoother warranty registration and verification
• Easier access to product documentation tied to your device
• More continuous support experiences
• Clearer long-term management of connected services

The goal is simple: customers should not have to start from zero in every part of the ownership journey.

Does “Connected” Mean My Data Is Shared Across Brands?

No.

SwiftStone operates a services platform designed for strict brand and partner separation. Even when multiple brands use similar service capabilities, data is isolated.

• Each brand operates in a dedicated data environment
• User accounts are not merged across brands
• Access is role-based and authorization-controlled
• No cross-brand shared user or marketing database exists

Clear Responsibilities When Issues Occur

ATOTO Accountability

• Hardware performance and in-vehicle experience
• Manufacturing quality and warranty fulfillment
• Customer-facing support ownership

SwiftStone Accountability

• Account systems and authentication services
• Companion app and cloud platform operations
• Security, privacy, and compliance management

When issues span hardware, apps, and cloud services, ATOTO and SwiftStone coordinate internally so customers do not need to diagnose system architecture themselves.

Why ATOTO Works With Multiple Partner Apps

ATOTO’s Android-based automotive products are designed for openness and long-term flexibility. As a result, ATOTO collaborates with multiple specialized partners.

• CarbitLink (in collaboration with Wuhan Yilian)
• ZLink (in collaboration with Beijing ZJ Technology)
• Virtual cloud SIM and connectivity services (with partners such as eiothub)

ATOTO defines integration requirements, conducts validation, and coordinates long-term reliability, rather than simply preinstalling third-party apps.

If You Need Help: Who Should You Contact?

If you purchased your product through ATOTO or any ATOTO sub-brand channel (including ATOTOZONE, ATOTOLIFE, MYATOTO, ATOTOEXCEL, ATOTOLUXE, ATOTOMOVE, ATOTOOUT, and similar), ATOTO is your first point of contact.

ATOTO will take ownership of the issue and coordinate internally and with partners when needed.

Privacy and Security

Data handling and service operations are governed by formal contractual, legal, and compliance frameworks. Access follows a minimum-necessary principle, with controlled workflows and accountability.

Availability Notes

Online services and specific apps may vary by product model, region, licensing terms, network conditions, and platform requirements. Please refer to your device menus and applicable user agreements for details.

Frequently Asked Questions

Is SwiftStone owned by ATOTO?

No. SwiftStone is an independent company.

Is SSHub an ATOTO app?

No. SSHub is operated by SwiftStone as part of its service infrastructure.

Does SwiftStone share ATOTO user data with other brands?

No. User data is isolated by brand with strict access controls.

Who should I contact if something isn’t working?

Start with ATOTO. ATOTO will coordinate support and escalation as needed.